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Bluetooth won't "turn on"

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My BT will no longer activate on my 2013 Highlander.  I go into set up and see the screen and everything "Bluetooth Off" is greyed out.  I touch the bar and the open square with no results.  I have also tried the reset sequence and the dealership tried the reset sequence, to no avail.  It worked when I bought the car, but did have the battery replaced.  Could this have damaged my BT or my reset capabilities?  I thought I'd ask the group before taking it to the dealership for "analysis" and probably a high repair bill.  Any help would be appreciated. 


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