Randall M Posted August 10, 2023 Share Posted August 10, 2023 I have a 2013 PriusV. The catalytic converter was stolen off of it on Memorial Day weekend in Chicago. I took it to the repair shop to have anew one installed and they were told it would be 5-6 weeks before the part would be available. I contacted Toyota and was directed to the Brand Engagement Center. I started a case in July and the Brand Engagement Center responded in a timely manner asking for the name of the repair shop, the part number and the date it was ordered. I was also told that I would be contacted by a parts specialist. Over 2 weeks later I was finally contacted. I explained the situation and he said he would call me back in a few days. That never happened so I contacted the Brand Engagement Center again to find out what was going on. It's now been 2 months. Today I received another response, this time from Rob B., stating the the estimated delivery date was now in November. That would be 5 months. What do people do that don't have access to another vehicle. How can Toyota sell any cars if they can't produce parts to fix them. Quote Link to comment Share on other sites More sharing options...
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