Wyatt27

The 2008 4Runner is falsely advertised and marketed by toyota’s own sales literature, brochures, press releases and dealer websites as having an active headrest safety system as standard equipment. Regardless of trim level none of the 2008 4Runners have this feature. I discovered this after being the victim of a rear end collision with injuries. After the accident I removed the back off the upper seat, next I took the 4Runner to the dealer so it could be investigated and three days later toyota's techline called the dealer back to inform me that none of the 2008 4Runners will have this active headrest system regardless of what the sales brochures and press releases indicate. It has been over three weeks with no resolution from toyota or the distributor, southeast toyota. It is not acceptable to spend over 38k on a vehicle and learn by being involved in an accident that it’s not equipped as advertised. Sadly toyota’s and southeast toyota’s awful customer service and lack of concern negate any positives about the 4Runner not to mention souring the relationship with my family and I who have owned over a dozen toyotas. The dealership's owner can't even get anywhere with them. It's a shame I had to learn the hard way about toyota’s current business practices and inability to timely address a critical customer concern. Have any other 2008 4Runner owners realized their 4Runner is not equipped as advertised and feel short changed?