PAYMONL

Here is an update to my quest. Even though I have not yet received my second key it has been a good opportunity to learn about how Toyota corporation handles customer complaints with local dealers. A file numebr is created and sent electronically to the local dealer. The dealer chooses to either resolve the issue or just ignore it. There is no feedback to the corporation. My file number was closed by the dealership and corporate people do not follow up unless the customer calls back again. The corporate people have no influence on the local dealers. It is all just a show to appease the customers. My last conversation with the corporate person ended with her telling me to go and sue the dealer to get the second key. Does anyone want to know the name of the dealer?

I did consider purchasing a key from another dealer but I didn't see how the original dealer would be obliged to reimburse me... unless they ok it first and agree to reimburse me. Also, I asked the original dealer for a part number they did not give me one. I asked them for an order number they said they would get back to me with that and never did.

I already have two case numbers open. One with the CA office which then was transferred to the local dealership and given a second number. The local customer relations people said that they can not force any action. All they do is to make the dealership's management aware of the issue. I stopped commnnicating after this comment since I got the impression that the customer relations office is just an answering service. In my view, the bottom line is that Toyota cars are selling very well and few unhappy customers will not impact the share price. Soon it will be four months of waiting.

I was a life long Honda person until they disappointed me with lower product quality and poor customer service. So I bought my first Toyota ever a 2007 Avalon on Septermber 15, 2006. Eventhough the car is fine so far, the delaer's service nd ovreall customer relations is terrible. They forgot to give me a second remote key until I asked fo it myself thinking that we should get two units. I have not received the seconf one yet and the dealers response is that there is a long wait time on parts for new models. the local CRM is nowhere to be found and the Corporate Toyota said that there is nothing they can do. Any idea what else can be done to get this part?