[Do the newer highlander hybrids really get around 35mpg?]

I have a '21 Hybrid LTD that was getting 33-35 MPG and then the weather turned cold.  Living in Central Indiana, I now am getting 28 MPG. When getting my oil change at the dealership, I asked the Service person if cold weather affected mileage and they didn't know the answer.  I would think when calling for heat, it is generated or drawn off the engine and therefore MPG decreases? 

[Heated steering wheel]

Tom P,

My '21 Limited works only at the 10 and 2 o'clock positions.  I have often wondered myself if that was a defect?   The previous 2 non-Toyota vehicles I drove, the entire steering wheel was heated.