Angela Fisher-Horn

What is covered under the extended warranty anyway?

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When we leased our Corolla in August, 2009, we purchased the Toyota Extended warranty. It was explained to us that it was a bumper-to-bumper warranty that covered everything except wear & upkeep items, i.e. oil, tires, filters.

There is no booklet, no website, nothing to look at to see what's covered. I'm told I have to just take the car in for service and they'll "turn it in to the warranty company and see if it's covered".

Am I the only one who has this situation with a Toyota Extended Warranty? Without the warranty, I would not be taking my car to the dealer for most things because they are uber-expensive.

Does anyone else have the warranty? What's covered? Are diagnostic fees covered? Their dx fee is $80, and that's before they actually DO anything.

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Yeah I would have thought there should be some terms and conditions or something. If you have a fault with the car I don't see why you should have to pay a diagnostic fee, if it's under warranty they should have to figure out what the problem is not you.

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You don't have a copy of the contract for the extended warranty? It should all be outlined in that.

We never received any paperwork about what's included. When I questioned it a couple of years ago, they said that there isn't any. No website to go to and see anything, basically they do the repairs and then "send it to the warranty company to see if it's covered". I think I won't be buying another warranty ever again...

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Yeah I would have thought there should be some terms and conditions or something. If you have a fault with the car I don't see why you should have to pay a diagnostic fee, if it's under warranty they should have to figure out what the problem is not you.

You'd think that, wouldn't ya?! I don't even know who is administering the warranty. I thought it was Toyota but I guess not...

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